Apple announced this week that they will replace the faulty batteries on certain iPhone 6s devices for free.
Some iPhone 6s users have identified an issue where their phone unexpectedly shuts down. These devices were manufactured between September and October 2015.
In a statement the company said:
Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.
If you have experienced this issue, please visit an Apple Retail Store or an Apple Authorized Service Provider and have your device's serial number checked to confirm eligibility for a battery replacement, free of charge.
Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.
Please call your service provider to confirm that battery replacement service is available on the day you visit them.
- Apple Authorized Service Provider
- Apple Retail Store
- Apple Technical Support
Note: Wireless carrier partners are not participating in this program.
To prepare your iPhone 6s for the battery replacement process, please follow the steps below:
- Back up your data to iTunes or iCloud.
- Turn off Find my iPhone
- Erase data and settings in Settings > General > Reset > Erase all Content and Settings
Note: If your iPhone 6s has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
For more information or to locate a service provider contact Apple.
Image Credit: Apple.